Refund policy
Return & Refund Policy
Last updated: July 21, 2026
We want you to be satisfied with your purchase from Stewart Fashion. This Return & Refund Policy explains when and how you may return an item, request a refund, or report a problem with your order.
30-Day Return Period
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must be unworn, unused, unwashed, and in its original condition. All original tags, labels, accessories, and packaging must be included. You must also provide your order number or another valid proof of purchase.
Items that do not meet these conditions may be refused or may not qualify for a full refund.
How to Request a Return
To start a return, contact us at info@stewartfashion.com within 30 days of receiving your order. Please include:
- Your full name
- Your order number
- The item or items you wish to return
- The reason for the return
If your return is accepted, we will provide the return instructions and the correct return address.
Do not return products without contacting us first. Returns must not be sent to our business address in Wyoming. Products sent without authorization or to an incorrect address may not be accepted.
Return Shipping Costs
If you are returning an item because you changed your mind, ordered the wrong size, or no longer want the product, you are responsible for the return shipping costs.
We recommend using a trackable shipping service and keeping your shipping receipt until the return has been completed. Stewart Fashion is not responsible for return shipments lost in transit.
If you received a damaged, defective, or incorrect item, Stewart Fashion will cover the reasonable return shipping costs after the issue has been reviewed and approved by our customer support team.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives. If an item is damaged, defective, or different from what you ordered, contact us within 7 days of delivery at info@stewartfashion.com.
Please include your order number, a description of the issue, and clear photographs showing the item and the problem. We will review the request and provide an appropriate solution, which may include a replacement or refund.
Sale and Final Sale Items
Sale items may be returned under the same conditions as regularly priced items unless the product was clearly marked as “Final Sale” before purchase.
Final Sale items cannot be returned because of a change of mind. This restriction does not apply if an item is damaged, defective, incorrect, or where a return or refund is required by applicable law.
Exchanges
We do not offer direct exchanges.
If you would like a different size, colour, or product, please return the original item in accordance with this policy. Once your return has been handled, you may place a new order for the preferred item.
Return Inspection
Once we receive your return, we will inspect the item and notify you whether the refund has been approved.
If the return is rejected because it does not meet the requirements of this policy, we will contact you with further information.
Refunds
Approved refunds will be issued to the original payment method within 10 business days.
Your bank, credit card company, or payment provider may require additional time to post the refund to your account. If more than 15 business days have passed since we approved your refund, please contact us at info@stewartfashion.com.
Order Cancellations and Changes
You may request an order cancellation or change within 12 hours of placing your order by contacting us at info@stewartfashion.com.
We will do our best to accommodate your request, but cancellation or modification cannot be guaranteed once an order has entered processing. If the order can no longer be cancelled, you may request a return after receiving it in accordance with this policy.
Consumer Rights
This Return & Refund Policy does not limit any mandatory rights or remedies available to you under applicable Canadian federal, provincial, or territorial consumer protection laws.
Contact Us
If you have questions about a return, refund, or order cancellation, please contact us:
Email: info@stewartfashion.com
Phone: +1 365 398 8999
Business hours: Monday through Friday, 9:00 AM–5:00 PM Mountain Time (MT)
Whoza Media LLC
Address: 645 S Carlin St, Sheridan, Wyoming 82801, United States
Company Registration Number: 2026-002009225