FAQ

Frequently Asked Questions

Find answers to frequently asked questions about Stewart Fashion, ordering, payments, shipping, sizing, returns, and refunds.

About Stewart Fashion

1. What does Stewart Fashion sell?

Stewart Fashion offers carefully selected footwear for both women and men, with a focus on timeless and elegant styles.

2. Does Stewart Fashion have a physical store?

No. Stewart Fashion is exclusively an online store. All orders must be placed through stewartfashion.com.

Ordering and Payment

3. Which currency do you use?

All prices and payments are displayed and processed in Canadian dollars (CAD).

4. Which payment methods do you accept?

We currently accept:

American Express
Apple Pay
Diners Club
Discover
Google Pay
Mastercard
Shop Pay
Visa

The payment methods available for your order will be shown during checkout.

5. Are taxes included in the displayed price?

Applicable Canadian sales taxes are calculated and added during checkout based on your delivery address. You can review the complete order total before submitting payment.

6. Can I change or cancel my order?

You may request a change or cancellation within 12 hours of placing your order by emailing info@stewartfashion.com.

We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once an order has entered processing.

Sizing and Product Information

7. Which shoe sizing system do you use?

Our footwear is presented using Canadian sizing. Please check the available sizes and product information carefully before ordering.

8. What should I do if I am between two sizes?

If you are between two sizes, we recommend choosing the larger size.

Fit may vary depending on the style and design of the shoe. If you need help before ordering, email us at info@stewartfashion.com and include a link to the product and your usual shoe size.

9. Can I ask about a product before ordering?

Yes. If you have questions about a product’s size, fit, material, or other details, please contact us at info@stewartfashion.com. We aim to respond within one business day.

Shipping and Delivery

10. Where do you ship?

We currently ship exclusively to addresses within Canada, including all Canadian provinces and territories.

11. How much does shipping cost?

Shipping is free on all orders within Canada. There is no minimum purchase requirement.

12. How long does order processing take?

Orders are normally processed within 1–3 business days after payment has been successfully received.

13. How long does delivery take?

After processing, the estimated delivery time is 7–15 business days.

Delivery times are estimates. Carrier disruptions, severe weather, public holidays, or other circumstances outside our reasonable control may occasionally cause delays.

14. How can I track my order?

You can follow your shipment through our Track Your Order page once tracking information becomes available.

Please allow some time for the carrier to activate and update the tracking information after shipment.

15. Why did I receive only part of my order?

We work with external suppliers to fulfil orders. If you purchase multiple items, they may be shipped separately and arrive at different times.

You will not be charged additional shipping fees when an order is divided into multiple shipments.

16. Will I have to pay customs duties or import fees?

No. Customers will not be required to pay additional customs duties or import fees upon delivery.

For more information, please review our Shipping Policy.

Returns and Refunds

17. What is your return period?

You may request a return within 30 days of receiving your order.

The item must be unworn, unused, unwashed, and in its original condition, with all original tags, labels, accessories, and packaging included.

18. Do you offer exchanges?

We do not offer direct exchanges. If you need a different size, colour, or product, please return the original item in accordance with our policy and place a new order.

19. Who pays for return shipping?

Customers are responsible for return shipping costs when returning an item because of a change of mind, an incorrect size selection, or another personal preference.

If an item is damaged, defective, or incorrect, Stewart Fashion will cover the reasonable return shipping costs after the issue has been reviewed and approved.

20. What should I do if my item is damaged, defective, or incorrect?

Please include your order number, a description of the issue, and clear photographs showing the item and the problem.

21. When will I receive my refund?

Once your return has been received, inspected, and approved, the refund will be issued to the original payment method within 5–10 business days.

Your bank or payment provider may require additional time to post the refund to your account.

22. Where should I send my return?

You must contact us before sending a return. Once your return request has been approved, we will provide the correct return address and instructions.

Returns must not be sent to our business address in Wyoming.

For complete return conditions, please review our Return & Refund Policy.

Contact Us

Still need help?

Our customer support team is available Monday through Friday, from 9:00 AM to 5:00 PM Mountain Time (MT). We are closed on weekends and U.S. federal holidays.

Email: info@stewartfashion.com
Phone: +1 365 398 8999

We aim to respond to all inquiries within one business day. Please include your order number when contacting us about an existing purchase.

Whoza Media LLC
Address: 645 S Carlin St, Sheridan, Wyoming 82801, United States
Company Registration Number: 2026-002009225