Shipping

We ship to every province and territory in Canada, and shipping is always free. Here's what to expect from the moment you place your order until it arrives at your door.

At a glance

  • Shipping cost: free on every order, with no minimum.
  • Processing: 1–3 business days.
  • Delivery: 5–7 business days after your order ships.
  • Total: most orders arrive within 6–10 business days.
  • Taxes and duties: included in our prices. You never pay extra on delivery.
  • Tracking: you'll get a tracking link by email as soon as your order ships.

From order to doorstep

  1. You place your order. You'll receive an order confirmation email right away. Need to change something? Contact us within 12 hours.
  2. We process your order. Within 1–3 business days, we check your order and our partner warehouse prepares it for shipment.
  3. Your order ships. You'll receive a shipping email with your tracking number and link.
  4. Your order is delivered. Delivery usually takes 5–7 business days after shipping.

Business days are Monday to Friday, excluding public holidays. The estimated delivery date on each product page is calculated with these times.

Tracking your order

Follow your parcel with the link in your shipping email or on our Track your order page. The first tracking update can take 1–2 business days to appear after you receive your shipping email.

Orders with several items

We work with partner warehouses in different locations, and each item ships from the warehouse that stocks it. An order with several items can therefore arrive in separate packages, each with its own tracking number. Separate packages never cost you extra.

Taxes and import duties

Our prices include applicable taxes and import duties, and we take care of any customs formalities. If a carrier ever asks you to pay a fee for an OrangeWear order, don't pay it. Contact us first and we'll sort it out.

Busy periods and remote areas

Around public holidays, Black Friday and the weeks before Christmas, carriers handle more parcels than usual and delivery can take a little longer. Deliveries to rural and remote areas, including parts of the northern territories, can also take longer. If we expect delays, we'll show a notice on our website.

If something goes wrong

  • No tracking updates for 10 business days: contact us and we'll look into it with the carrier.
  • Marked as delivered, but not received: check with neighbours, your building's mailroom and your local post office, and wait 2 business days. Still missing? Contact us within 30 days of the delivery date shown in tracking.
  • Damaged parcel: email us within 7 days of delivery with photos. We'll send a replacement or refund you.
  • Very late order: if your order hasn't arrived within 30 days after the latest estimated delivery date, you can cancel it for a full refund.

Where we ship

We currently ship to Canada only, including all provinces and territories. Some carriers can't deliver to PO boxes, so use a street address where possible.

Read the full details in our Shipping Policy. Questions? Contact us.