Returns & exchanges

Not the right fit, or not what you expected? You can return or exchange unworn shoes within 30 days of delivery. Here's how it works.

At a glance

  • Return window: 30 days from delivery.
  • Condition: unworn and in the original box. Trying them on indoors is fine.
  • Exchanges: another size or colour, and we ship the new pair for free.
  • Return shipping: at your cost, unless the item arrived damaged, defective or incorrect.
  • Refund: to your original payment method within 10 business days after your return arrives.

How to return or exchange

  1. Contact us. Email support@orangewear.com within 30 days of delivery with your order number, the item you'd like to return and whether you'd like a refund or another size or colour.
  2. Get your return instructions. We'll reply within 1 business day with the return address and everything you need to know.
  3. Pack your shoes. Put them in their original box, and put the box in a shipping box or bag so it stays undamaged.
  4. Ship your return. Returns go to our returns address in the United States. Use a tracked shipping service, fill in the customs form as "Returned goods" and send us the tracking number.
  5. Refund or exchange. Once your return arrives and has been checked, we'll email you. We refund your original payment method within 10 business days, or ship your new size or colour for free.

Please wait for our instructions before you send your return. Parcels without instructions take much longer to process.

What we can accept

  • Shoes that are unworn, clean and in the condition you received them.
  • Shoes returned in their original box, with any tags and accessories.

We can't accept shoes that have been worn outside, show signs of use, or were damaged after delivery. Items marked as Final sale can only be returned if they're defective or not as described.

Exchanges

We'll ship your new size or colour free of charge once your return has arrived and been checked, as long as it's available. If it's no longer available, we'll refund you instead.

Want your new size sooner? Place a new order for the size you need, and return the original pair for a refund.

Damaged, defective or incorrect items

Email us within 7 days of delivery with your order number and photos of the item, the size label and the packaging. We'll send a replacement or a full refund, and we'll cover the reasonable return shipping costs. If a manufacturing defect shows up later during normal use, contact us too.

Refunds

  • We refund the price you paid for each returned item. Taxes and duties are included in that price.
  • If your order used an offer such as "2nd pair 25% off" or a discount code, we refund the amount you actually paid for each returned item, as shown on your order confirmation.
  • Return shipping costs aren't refunded, unless the item arrived damaged, defective or incorrect.
  • After we issue your refund, your bank may need a few extra business days to show it on your statement.

Tips for a smooth return

  • Keep your shipping receipt and tracking number until your refund or exchange is complete.
  • Choose a shipping service with tracking and enough insurance for the value of your shoes. We can't refund a return that doesn't reach us.
  • Don't put shipping labels or tape directly on the shoe box.

Read the full details in our Refund Policy. Questions? Contact us.